Clients’ Charter

Corporate Info

Our commitments :

Produce at least ten (10) new technologies, research findings or products for the benefit of the industry;
Provide accurate analytical and statistical services and to give estimated time required for each results within two (2) weeks;
Give decisions on applications for new licensees and renewal of licensees within the following time of receipt of the completed application form and renewal form and submission of complete information:
1. New license application:
  - Small holding and estates – 5 working days;
  - All other major categories of license – 15 working days.
2. Renewal of license – 5 working days
3. Mill construction (MB) and Additional throughput (MF) – 30 working days.
Release average prices of selected palm oil products by 5:00 pm on every working day and monthly average prices by 2:00 pm on the 1st working day of the following month;
Release information on the monthly performance of production, stocks, export, import and prices of selected oil palm products by 12.30 pm to 12.45 pm on the 10th of every month;
Respond to enquiries through hotline within 1 week;
Request for publications and relevant information from PALMOILIS will be processed not exceeding 5 working days;
Respond to enquiries through e-Aduan not exceeding 14 working days.