We guarantee efficient research and development and services for the continued prosperity of the oil palm industry.
Our commitments :
Produce at least ten (10) new technologies, research findings or products for the benefit of the industry;
Provide accurate analytical and statistical services and to give estimated time required for each results within two (2) weeks;
Give decisions on applications for new licensees and renewal of licensees within the following time of receipt of the completed application form and renewal form and submission of complete information:
New license application:
Small holding and estates – 5 working days;
All other major categories of license – 15 working days.
Renewal of license – 5 working days
Mill construction (MB) and Additional throughput (MF) – 30 working days.
Release average prices of selected palm oil products by 5:00 pm on every working day and monthly average prices by 2:00 pm on the 1st working day of the following month;
Release information on the monthly performance in relation to production, stocks, export and import of selected oil palm products at 12:30 pm on the tenth (10th) of every month;
Respond to enquiries through hotline within 1 week;
Request for publications and relevant information from PALMOILIS will be processed not exceeding 5 working days;
Respond to enquiries through e-Aduan not exceeding 14 working days.