{"id":3833,"date":"2024-11-14T20:28:05","date_gmt":"2024-11-14T12:28:05","guid":{"rendered":"http:\/\/mpob.gov.my\/layout-04\/?page_id=3833"},"modified":"2025-04-23T16:22:03","modified_gmt":"2025-04-23T08:22:03","slug":"clients-charter","status":"publish","type":"page","link":"https:\/\/mpob.gov.my\/ms\/clients-charter\/","title":{"rendered":"Clients\u2019 Charter"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3833\" class=\"elementor elementor-3833\" data-elementor-post-type=\"page\">\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-2a82142 e-con-full e-flex e-con e-parent\" data-id=\"2a82142\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-212cabc e-con-full e-flex e-con e-child\" data-id=\"212cabc\" data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-71c834f e-con-full e-flex e-con e-child\" data-id=\"71c834f\" data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-66d2b46 elementor-widget elementor-widget-image\" data-id=\"66d2b46\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/mpob.gov.my\/wp-content\/uploads\/2024\/11\/logo-copy.svg\" class=\"attachment-thumbnail size-thumbnail wp-image-46\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a16d136 elementor-widget elementor-widget-heading\" data-id=\"a16d136\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Client's Charter<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c150800 elementor-widget elementor-widget-text-editor\" data-id=\"c150800\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: right;\">We guarantee efficient research and development and services for the continued prosperity of the oil palm industry.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-7c907c3 e-con-full e-flex e-con e-child\" data-id=\"7c907c3\" data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a3a1043 elementor-widget elementor-widget-text-editor\" data-id=\"a3a1043\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Produce at least ten (10) new technologies, research findings or products for the benefit of the industry;<\/li><li>Provide accurate analytical and statistical services and to give estimated time required for each results within two (2) weeks;<\/li><li>Give decisions on applications for new licensees and renewal of licensees within the following time of receipt of the completed application form and renewal form and submission of complete information:<ol><li>New license application:<ul><li>Small holding and estates \u2013 5 working days;<\/li><li>All other major categories of license \u2013 15 working days.<\/li><\/ul><\/li><li>Renewal of license \u2013 5 working days<\/li><li>Mill construction (MB) and Additional throughput (MF) \u2013 30 working days.<\/li><\/ol><\/li><li>Release average prices of selected palm oil products by 5:00 pm on every working day and monthly average prices by 2:00 pm on the 1st working day of the following month;<\/li><li>Release information on the monthly performance of production, stocks, export, import and prices of selected oil palm products by 12.30 pm to 12.45 pm on the 10th of every month;<\/li><li>Respond to enquiries through hotline within 1 week;<\/li><li>Request for publications and relevant information from PALMOILIS will be processed not exceeding 5 working days;<\/li><li>Respond to enquiries through e-Aduan not exceeding 14 working days.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<script>\n\t\t\t\t(function($) {\n                    \"use strict\";\n\n                    var target = $('.elementor-element-2a82142');\n\n                    \n                    var EaelParallaxElement = {\n\n\t\t\t\t\t\tinit: function() {\n\t\t\t\t\t\t\telementorFrontend.hooks.addAction('frontend\/element_ready\/global', EaelParallaxElement.initWidget);\n\t\t\t\t\t\t},\n                        responsiveParallax: function(){\n                            var android = 1,\n                                ios = 1;\n                            switch( true || 1 ){\n                                case android && ios:\n                                    return \/iPad|iPhone|iPod|Android\/;\n                                    break;\n     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);\n\t\t\t<\/script>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Client&#8217;s Charter We guarantee efficient research and development and services for the continued prosperity of the oil palm industry. Produce at least ten (10) new technologies, research findings or products for the benefit of the industry; Provide accurate analytical and statistical services and to give estimated time required for each results within two (2) weeks; &#8230; <a title=\"Clients\u2019 Charter\" class=\"read-more\" href=\"https:\/\/mpob.gov.my\/ms\/clients-charter\/\" aria-label=\"Read more about Clients\u2019 Charter\">Read more<\/a><\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3833","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/mpob.gov.my\/ms\/wp-json\/wp\/v2\/pages\/3833","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mpob.gov.my\/ms\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mpob.gov.my\/ms\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mpob.gov.my\/ms\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/mpob.gov.my\/ms\/wp-json\/wp\/v2\/comments?post=3833"}],"version-history":[{"count":16,"href":"https:\/\/mpob.gov.my\/ms\/wp-json\/wp\/v2\/pages\/3833\/revisions"}],"predecessor-version":[{"id":8410,"href":"https:\/\/mpob.gov.my\/ms\/wp-json\/wp\/v2\/pages\/3833\/revisions\/8410"}],"wp:attachment":[{"href":"https:\/\/mpob.gov.my\/ms\/wp-json\/wp\/v2\/media?parent=3833"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}